To place an order by telephone, please call 813-956-3449.

Shipping
We have found that many companies do not disclose their shipping charges until you are checking out. This is frustrating for most shoppers. Therefore, we offer a flat shipping charge for all US orders under $75 of $6.95. Shipping is free for US orders over $75. Delivery time is generally 2-5 days with some exceptions.

For large orders going to Hawaii, Alaska or other non-mainland US territories as well as all international orders, additional shipping charges may apply. We will contact you via the email address on your order if this is the case, so please include a valid email address with your order.

If you have questions about shipping prices, please contact us via email at info@chocolatelotus.com or by phone at (813) 956-3449.

We ship all regular orders within the U.S. by U.S.P.S. or FedEx Ground, except expedited orders which are always shipped via FedEx.

If you live outside the United States, our site will calculate your shipping costs based upon weight during the checkout process. You will be able to see the total amount for shipping prior to placing your order. PLEASE NOTE: IF YOU CHOOSE FIRST CLASS MAIL RATHER THAN PRIORITY MAIL FOR INTERNATIONAL SHIPPING, WE CANNOT OFFER REFUNDS NOR RESHIP YOUR ORDER IF IT IS DAMAGED OR LOST AS FIRST CLASS MAIL DOES NOT INCLUDE TRACKING OR INSURANCE. It is always best to choose Priority Mail to ensure your order arrives quickly and is covered by insurance and tracking.

For questions, please contact us at or call (813) 956-3449.


Return Policy
Every purchase from Chocolate Lotus Inc. is guaranteed. Unopened items may be returned in their original condition and packaging within 10 days of your receipt of the item for a refund of the product purchase price. Shipping charges are nonrefundable. Once the items are received, your refund will be processed immediately. Please contact us for a Return Authorization (RA) number prior to returning any items. If you return your item(s) without an RA number, your order will not be refunded and you will have to pay additional shipping charges if you would like us to return the item(s) to you.

We do not accept returns of opened or used merchandise and we do not accept returns of any food item including drink mixes, cakes, gourmet chocolates, etc. We do not accept returns after 10 days of your receipt of the item. Gift Baskets may not be returned as they are personalized and customized at the time of order.

Damaged items will be replaced with an identical product. Please contact us within 5 days of receipt of any damaged items and save the box and all packaging materials, as they may be needed.


Payment
We offer secure on-line ordering using PayPal. You do not need to have a PayPal account to place an order. You will not be required to open a PayPal account to place your order. PayPal accepts Visa, MasterCard, Discover, AMEX and eChecks.


Tax
Only items shipped within the State of Florida will be taxed. The Sales Tax Rate is 7%.


Privacy
To ensure our customers privacy, we never sell, loan, rent or give away your name, email, address, or any other personal information to any third party.